30 Park Avenue, Newport, Gwent, NP20 3AP.

1. Definitions

"We" or "us" means Jayne Hayes with a trading name of DogLost.co.uk of 30 Park Avenue, Newport, Gwent, NP20 3AP.

"You" means a dog owner or helper joining the 'Forum' on the 'web site' - www.doglost.co.uk -and/or, if your dog is lost, partaking of the emailing of your missing dog details, in the form of a poster, to most of the Vets, Rescue Centres, Pet Shops and Dog Wardens witihin a 30 mile of your post code area.

"Service" means us putting details of your lost dog (and a photograph) on the web site and if requested circulating by email (in the form of a link to the missing dog poster) the details to vets, pet shops, rescue centres, dog wardens and indeed other dog owners/helpers registered with us within your residential postcode area and adjoining postcode areas up to a radius of 30 miles of your home address, hopefully to assist in your dog's successful recovery.

"Registration Acceptance" means our acknowledgement (by E mail) of you becoming a helper and/or us accepting the details of your lost dog to be posted onto site and/or doing the Missing dog poster service as detailed above.

"Price" means - hopefully! - a 'Donation' to help towards the cost of the web site and/or Missing dog poster emailing Service as set out on the the Website.

2. Application

These Terms, together with our privacy policy and the Registration Acceptance set out the whole of our agreement relating to the Service which we provide. Nothing said by any sales person or employee on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of the service offered by us. Save for fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading. Variations to this agreement may only be made with the consent of both parties in writing.

3. The Contract Between Us

You may register your details by joining the 'forum' as a 'helper' completing the registration form on our Website. You may also telephone your details to us on 0844 800 3220. We do not need to receive payment for your dog to be registered on the site as missing but will gratefully accept and appreciate a donation to help us continue to help others and keep DogLost.co.uk running. OUR ACCEPTANCE of your registration brings into existence a LEGALLY BINDING agreement between us. Please check the details on the Registration Acceptance and notify us of any mistake in writing immediately.

4. Price and Payment

No Charges, but Optional donation if joining as helper. There is NO charge for registering your lost dog on the web site and utilising the expert help we can offer. We would suggest a donation should be made in for the help given. Donations will be accepted by PayPal, cash or cheque.

5. Cancellation of the Contract

By sending us your lost dogs details you agree that we will commence performance of the Service. Once performance of the Service (the Poster mailing service) has begun you will not be able to cancel the agreement under Regulation 10 of the Consumer Protection (Distance Selling) Regulations 2000 unless we agree otherwise in writing.

You must supply us with all reasonable courtesy, information and co-operation to enable us to perform the Service. If you do not do so we reserve the right to cancel the agreement between us and will send you notice of cancellation. We will not be obliged to refund any part of the donation made by you (for the mailing service).

6. Your Obligations as a Customer

You are responsible for:-

  1. Checking that all of the details shown on the Registration Acceptance are correct and notifying us immediately if there are any mistakes;
  2. Your telephone, electricity and postal charges in contacting us;
  3. Making arrangements for the collection of the dog and the cost of such arrangements.

7. Liability

Whilst we will make all reasonable efforts to assist you in the recovery of your dog by the Service we provide we cannot guarantee that this will result in the recovery of your dog.

Our liability in contract or in tort for any direct loss or damage suffered as a result of our negligence shall be limited to the cost of the automated poster service charge.

We shall not be liable at all for any indirect or consequential loss, damage or expenses including but without limitation loss of anticipated profits, damage to reputation or goodwill, loss of expected future business howsoever arising.

Notwithstanding the foregoing nothing in these Terms and Conditions is intended to limit any statutory rights you may have as a consumer that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8. Events Beyond our Control

We shall have no liability to you for any failure or delay in performance of the Service that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock outs and other industrial disputes, breakdown of system or network access, flood, fire, explosion or accident.

9. Notices

Unless otherwise expressly stated in these Terms all notices from you to us must be in writing and sent to our contact address at 30 Park Avenue, Newport, Gwent, NP20 3AP and all notices from us to you will be displayed on our Website from time to time.

10. Invalidity

If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms will not be affected.

11. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

12. Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Party's Act) 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13. Governing Law

The agreement between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.

  • GEORGE from PE25 (East Anglia) - click to find out more
  • MILLY from PL1 (South West) - click to find out more
  • REX from TA11 (South West) - click to find out more
  • BARLEY STOLEN from RG8 (South East) - click to find out more
  • SHAMMY STOLEN from RG8 (South East) - click to find out more
  • PIPPA STOLEN from RG8 (South East) - click to find out more
  • BEA BEA from IP28 (East Anglia) - click to find out more
  • DOLLY AND TINKER from SP11 (South West) - click to find out more
  • FERN from SP7 (South West) - click to find out more
  • PICKLE from TA5 (South West) - click to find out more
CLICK HERE for more information on the latest lost dogs